TERMS & CONDITIONS

You can find some very useful and important information here.

TERMS & CONDITIONS


  • The customer has to make sure that all items are carefully packed in boxes or foil. Fragile items have to be prepared for transport to avoid damage.
  • Our working hours are calculated from the moment of departure from our office until arrival back at the office.
  • The removal fee has to be paid in cash to the movers at the end of the move.
  • A deposit of at least € 125 has to be wired to our bank account at least 5 working days prior to the start of the move.
  • All prices include 21% VAT.
  • On Saturdays a surcharge of 5% is added to the total amount.
  • For a smooth move we advise you to work with at least 4 people. 2 helpers from your side will be sufficient.
  • The customer is responsible for possible damage if we have to make use of driveways: if there are any unexpected and/or hidden manhole covers or loose paving stones; if there are trees, bushes and/or other obstacles blocking the way; if there are advertising columns, publicity panels or signs sticking out or if cables, pipes or outside lighting form an obstruction.
  • The removal firm cannot be held accountable for possible damage if the windows, façade, balcony and/or window rail are in poor shape or if they are badly attached.
  • The disassembly and reassembly of windows only occurs if explicitly asked by the customer and at the customer’s own risk.
  • The disassembly and reassembly of furniture only occurs if explicitly asked by the customer and at the customer’s own risk.
  • The furniture placed inside the removal truck by anyone else than the moving staff is not covered by insurance.
  • The use of the home elevator is at the risk of the customer. We will only use the stairs for moving if there is no other option. Our company cannot be held accountable for damage to stairwells.
  • The removal company can never be held accountable for material or physical damage by/to the customer or their helpers, not even if the damage occurs during cooperation between the removal company employee and the customer and/or his helper(s).
  • If any plants, paintings, statues or other pieces of artwork get damaged, the removal company cannot be held responsible. The transport of these items is at the sole responsibility of the customer.
  • The company cannot be held responsible for damage due to weather conditions.
  • The company is also not responsible for general mechanical, electrical or electronic failure without an external cause.
  • It is the responsibility of the customer to check the furniture, building and other items for possible damage while the movers are still present. In the event of damage, the customer must mention and describe the damage in the removal document, in the presence of the movers. From the moment the movers have left, we can no longer accept damage claims.
  • For all other possible damages we have included an insurance of goods for the amount of € 12,395 with a franchise of € 125 (at the expense of the customer).
  • The bill has to be paid in cash. In the event of dispute the Courts of the Judicial District of Antwerp are exclusively competent.